Privacy Policy

1. Who we are

Starsoft Ltd (“Starsoft”, “we”, “us”, or “our”) is a software development company based in Albany, Auckland, New Zealand. We build web applications, databases, and digital solutions for businesses across New Zealand and beyond.

If you have any questions about this policy, please contact us at hello@starsoft.co.nz.

2. What information we collect

We may collect the following types of personal information:

• Contact information — your name, email address, phone number, and company name when you contact us via our website or by email.
• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via Google Analytics.
• Communications — any messages, enquiries, or project briefs you send us.

We do not collect sensitive personal information such as financial details, health data, or government identifiers.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested.
• Communicate with you about projects, proposals, or ongoing work.
• Improve our website and understand how visitors use it.
• Meet our legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Google Analytics

Our website uses Google Analytics to collect anonymised data about site traffic and usage patterns. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.

5. Cookies

Our website uses cookies primarily for analytics purposes (as described above). We do not use cookies for advertising or to track you across other websites. By continuing to use our site, you consent to the use of cookies in accordance with this policy.

6. How we store and protect your information

Your information is stored securely and accessed only by Starsoft staff who need it to carry out their work. We take reasonable technical and organisational measures to protect personal information against loss, misuse, or unauthorised access.

As an Auckland-based company, we operate under the New Zealand Privacy Act 2020 and comply with the information privacy principles it contains.

7. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiries and general correspondence are typically retained for up to three years. If you are a client, we may retain project-related records for longer to meet contractual or legal obligations.

8. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct any information that is inaccurate or out of date.
• Ask us to delete your information, where we are not required by law to retain it.

To exercise any of these rights, please contact us at hello@starsoft.co.nz. We will respond within 20 working days in accordance with the Act.

9. Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

11. Contact us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please get in touch:

• Email — hello@starsoft.co.nz
• Location — Albany, Auckland, New Zealand

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.